Your Shopping Cart is empty.
{{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }} {{ (item.variation.media
                    ? item.variation.media.alt_translations
                    : item.product.cover_media.alt_translations) | translateModel
                }}
{{ 'product.bundled_products.label' | translate }}
{{ 'product.bundle_group_products.label' | translate }}
{{ 'product.gift.label' | translate }}
{{ 'product.addon_products.label' | translate }}
{{item.product.title_translations|translateModel}}
{{ field.name_translations | translateModel }}
{{item.variation.name}}
{{item.quantity}}x {{ item.unit_point }} Point
{{addonItem.product.cover_media.alt_translations | translateModel}}
{{ 'product.addon_products.label' | translate }}
{{addonItem.product.title_translations|translateModel}}
{{addonItem.quantity}}x {{ mainConfig.merchantData.base_currency.alternate_symbol + "0" }}

Shipping Policy

Our goal is to offer you the best customer experience, no matter where you live. Every day, we deliver to thousands of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.


Shipping Methods

We offer different shipping methods to deliver our products over the globe safely and quickly. We work with UPS, DHL and so on. You can choose the shipping method you like. 

 

Shipping Time

The total time is the sum of the processing time and the delivery time.

 

Processing time:

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks and packing for shipment. It will take 1-3 days.

Delivery time:.

The time for your item(s) to travel from our warehouse to your destination.


**Note:
1.Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to. 
2.When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits. 
3.We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at support@excelvan.com within 3 business days after receiving shipping.


Orders Tracking:
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.You can track your items on the carrier's official website 24 hours a day.


1.Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.
2.Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.


Taxes & Duties


Q: Will I be charged with customs and taxes?

The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.


Q: Do you add extra tax charges, VAT, sales tax to order totals?

A: No, we do not add any sales taxes or hidden charges to orders. The order total you see (goods total + shipping) is what you pay us. However, you may be charged some taxes by customs of your country when importing goods. Please consult your local tax office in advance.


Q: How do you deal with customs problems? What are you going to do if our goods get stuck at the customs?

A: We have customers in different countries and normally have no problem to get through the customs. However, we could not 100% guarantee, since customs policy may change. If your goods get stuck at the customs, we will do everything possible to help.


Q: Do I need special knowledge for importing goods through customs?

A: No, in most countries, import is easy and you don't need to do anything specially. The courier or freight company will manage the whole clearance process at customs for your small or medium sized orders. 


Q: The customs told me to wait. What should I do?

A: Would you please find a customs clearance agency to help you with this? A customs agency can help you more than us since we are not much clear about the rules in your customs. On the meantime, we will do whatever we can to help you.


Q: What documents do you provide? Will we get everything we need for customs clearance?

A: We generally provide a commercial invoice as attached with every shipment, if you have any special request for the invoice or need more documents, please feel free to contact us.


Q: I have not received the goods, it has been blocked by customs, please give me the full refund.

A: Sorry to hear that, we stated on website that customers are responsible for the destination customs clearance, as we only can promise to deliver parcel safely through the customs in China, we do not know much about your customs, we feel really sorry  for the problem with your last shipment. Please contact with your related sales for resolutions.