Click “Sign In/ Create Account” and fill up all the required information, then click “Create Account” button to submit.

Yes, you can. Just click “Continue as [YOUR NAME]” button and follow up the steps. EXCELVAN will receive your name and profile picture but it won’t post to your SNS pages.

No, you can click the SHOP NOW button to make a purchase without register.

We will take our customers’ suggestions and historical trading data to restock the pieces as per customers’ demands.

Yes, coupons will be released weekly. you can stay tuned on our website and social media accounts.

You can copy the code and paste the code at the payment stage.

Please double check the following 2 things:

Is the code still in date?

Is the code specially for certain products or ranges?

If the promo code is still valid but not reflected, please email us at support@excelvan.com for further assistance.

We currently support CC, Paypal, Google Pay and Samsung Pay.

Here at EXCELVAN, we take the online safety of our customers very seriously. Our website is protected by SSL (Secure Socket Layer). And we just work with secured and official payment providers.

Excelvan doesn’t accept it yet but you can do it with Paypal directly.

We currently support America Express, Mastercard, and Visa.

Europe, because of most warehouse in Europe, including UK, France, Germany, Poland, Italy, Spain and Ireland. 

When the order is placed successfully, it normally takes 5-15 business days to ship out items to your address.  

You will get a notification email after we ship out your items, there will be an attached tracking number with an express company’s name, so you can track down your items whenever you want.

If you want to change the delivery address after purchase, please contact our customer service at support@excelvan.com as soon as possible.

We offer a 1 years warranty for all of our products.

Please emails us the reasons of why you want a return or refund at customer-service@excelvan.com, we will get back to you shortly once we receive your request. All the reasons have to be in line with our warranty policy, otherwise, we may deny your request directly.

You can download most of the user guides at excelvan.com

Yes, all of the products on EXCELVAN has FCC, CE certification.